Contact
How to reach us
Email is the only support channel, and it is read by the person who built the software.
We answer within one business day. If your question needs a look at your account, send it from the email address on the account so we can find you.
There is no phone number and no live chat. Email keeps a written record of what was asked and what was agreed, which matters more than speed for billing questions.
What to include
A little detail in the first email usually saves a round trip.
- Something is not working
- The page you were on, what you clicked, and what you expected to happen. If you saw an error message, paste the wording exactly. If a stock count looks wrong, the product name and SKU help.
- A billing question
- The email address on the account and the month you are asking about. If you are asking about a charge you did not expect, include the date and the amount.
- Cancelling
- Write to us and say you would like to cancel. Cancellation takes effect at the end of the month you have already paid for, and your data stays readable afterwards. The refund and cancellation policy explains what happens in detail.
- Your data
- Ask from the email on the account if you want a copy of what we hold, or if you want the account and its data deleted. The privacy policy lists exactly what is stored.
- Before you sign up
- Ask anything about whether Shelfwise fits how you work. Questions about a plan, about product limits, or about whether a specific workflow is supported are all fine. If it is not a fit, we will say so.
Business details
Olga Angel, doing business as Shelfwise
1017 N Palm Ave
Rialto, CA 92376
United States
Shelfwise is software for independent beauty professionals. It is not affiliated with any cosmetics brand.
Policies
- Terms of Service, including the law that governs your agreement with us.
- Privacy Policy, listing what is stored and why.
- Refund and Cancellation Policy, written for a monthly subscription.